Frequently Asked

Simply click the 'Book' button and fill out the form. Our customer service will send you an email the same business day confirming the reservation. You can also text 'Book" or Call (252) 864-6550 to book your cleaning service.

We stand behind our service. If for any reason you are not 100% satisfied, please contact us within 48 hours so we can re-evaluate. We will do everything we can to meet your expectations. We must be provided at least 72 hours in the event we agree we should come back.

You will receive a confirmation email or text that outlines the services you booked and the appointment time. Please review this email to verify all the information is correct.

Yes, we are! To obtain proof of insurance, you can email us at info@partnersgrime.com and we'll send you our current documentation.

We love animals as much as you do! Our teams are familiar with the proper treatment of dogs, cats and other pets. We also use non-toxic, eco-friendly products so your pets are safe on any surface we clean. Please make sure to request an eco-friendly cleaning if this applies to you.

There is no set amount of time - it all depends on the current condition of your home. To get a good approximation, take the number of bedrooms in your home and make that into hours. E.g. 2 bedrooms = 2 hours.

When you book online or via phone, we ask for your credit card number for your reservation. However, you will not be charged your full clean amount until we have finished your cleaning service. If you sign up for recurring service, you will be automatically billed after each cleaning is complete.

We highly recommend a Deep Clean for first-time customers or customers who haven't had a professional clean in the last few months. You can find more information about our Deep Clean on our Residential Cleaning page.